- The 7-Day Return Window
You have 7 days from the date of delivery to request a return or exchange. After 7 days, the sale is considered final. - Eligibility for Returns
To be eligible for a refund, your item must meet these conditions:
Unused & Original: The item must be in the same condition that you received it .
Complete Packaging: It must be in its original packaging with all tags, certificates of authenticity, and any free gifts included.
Proof of Purchase: You must provide the receipt or order number.
- Defective or Wrong Items (Important!)
Unboxing Video: It is highly recommended to record a video while opening your package. This serves as proof if an item arrives broken or is different from what you ordered.
If an item is Defective during shipping, contact them immediately at +91-9837028290 or agarwalgopal51@gmail.com.
- Non-Returnable Items
Customized Orders: Any jewelry or items made specifically to your size or design cannot be returned.
Energized Items: Items that have undergone specific “Puja” or energizing rituals at the customer’s request are usually non-returnable.
- The Refund Process
Inspection: Once your return is received, the team will inspect it to ensure it hasn’t been used or altered.
Approval: If approved, your refund will be processed and credited to your original payment method (bank account, UPI, or card).
Timeline: Refunds usually take 5–10 business days to reflect in your account, depending on your bank.
- Shipping Costs for Returns
Customer Responsibility: In most cases, you will be responsible for paying the shipping costs for returning your item.
Defective Items: If the return is due to an error on the store’s part (wrong item or defective product), they will usually cover the return shipping costs.