- General Rules
The Agreement: By using this website, you agree to follow these rules. If you do not agree, please do not use the site.
Eligibility: You must be at least 18 years old (or have parental permission) to make a purchase.
Accuracy: We try to be as accurate as possible, but we cannot guarantee that product descriptions, prices, or photos are 100% error-free.
- Orders and Pricing
Pricing: All prices are listed in Indian Rupees (INR) unless stated otherwise. We reserve the right to change prices at any time without notice.
Order Acceptance: Your order is an “offer” to buy. We have the right to cancel or refuse any order (e.g., due to stock issues or pricing errors).
Payments: We accept various payment methods (UPI, Cards, etc.). You must provide valid and accurate payment information.
- Shipping and Delivery
Shipping: We ship across India and internationally. Shipping costs and delivery times vary based on your location.
Tracking: Once your order is shipped, we will provide a tracking ID.
Delays: We are not responsible for delays caused by couriers, customs, or natural disasters.
- Returns and Refunds
7-Day Window: If you are unhappy with your purchase, you must contact us within 7 days of delivery.
Condition: Items must be returned in their original, unused condition with all tags, certificates, and original packaging.
Exclusions: Custom-made jewelry or personalized items cannot be returned or exchanged unless they arrive damaged.
Proof: For damaged or incorrect items, we strongly recommend recording an unboxing video to help us process your claim quickly.
- Product Authenticity
Certification: Many of our gemstones and Rudraksha beads come with authenticity certificates.
Natural Variations: Please note that since these are natural products, the color, shape, and size may vary slightly from the photos on the website.
- Privacy and Data
Your Info: We collect your name, address, and contact details only to process your orders. We do not sell your data to third parties.
Security: We use secure encryption to protect your payment details.
- Prohibited Uses
You may not use our website for any illegal purpose.
You may not copy our designs, photos, or text without written permission.
- Contact Information
If you have questions about these terms, please contact us:
Email: agarwalgopal51@gmail.com
Phone: +91-9837028290 / 0135-2432808
Address: Tirupati Gems Palace, Rishikesh, Uttarakhand, India.